Refund policy

Returns & Refund Policy

Last updated: September 2026

We want you to be completely satisfied with your purchase from TruePoint Solutions.

Personalised & Pre-Programmed Products

Many TruePoint Solutions products are programmed, configured or personalised specifically for the individual customer or business.

This may include programming an NFC product or configuring a QR code to connect directly to a customer's chosen Google review page, Facebook page, Instagram profile, TikTok account, Trustpilot page, TripAdvisor page, website or other agreed online destination.

Where goods are made to your specifications or are clearly personalised, the standard statutory right to cancel for a change of mind may not apply.

This does not affect your statutory rights where a product is faulty, damaged, not as described, incorrectly supplied or has been incorrectly programmed by TruePoint Solutions.

Non-Personalised Products

If you are purchasing as a consumer, eligible non-personalised products may be cancelled within 14 days of receiving the goods. You must notify us within this period if you wish to cancel.

Once you have notified us, you then have a further 14 days to return the goods.

You may inspect the product as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Where possible, please return products with their original packaging.

Unless the product is faulty, damaged, incorrectly supplied or not as described, you are responsible for the cost of returning the goods.

Where the statutory right to cancel applies, we will also refund the cost of our standard delivery option.

Faulty or Damaged Products

If your order arrives damaged, is faulty, has been incorrectly supplied or is not as described, please contact us as soon as possible.

We will work with you to arrange an appropriate replacement, repair or refund in accordance with your statutory rights.

Incorrect Programming

If we have incorrectly programmed an NFC product or configured a QR code compared with the information supplied and agreed by you, please contact us and we will correct or replace the affected product where appropriate.

We cannot accept responsibility for incorrect links, business details or other information where the product has been programmed or configured using incorrect information supplied or approved by the customer.

If you realise that you have supplied incorrect information, please contact us as quickly as possible. If programming or personalisation has not yet taken place, we will make reasonable efforts to amend your order.

Cancelling an Order Before Dispatch

If you need to change or cancel an order, please contact us as quickly as possible.

Because some products are programmed or personalised specifically for the customer, we may begin configuration shortly after an order is placed.

Where the product has already been personalised or programmed to your specifications, your normal change-of-mind cancellation rights may no longer apply where permitted by law.

Refunds

Where a refund is due, it will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Where applicable, refunds will be made in accordance with your statutory consumer rights.

Returning a Product

Please contact us before returning a product so that we can provide the appropriate return instructions.

Unless the product is faulty, damaged, incorrectly supplied or not as described, the customer is responsible for return postage where applicable.

We recommend retaining proof of postage when returning an item.

Monthly Review Plans

Our Growth and Complete monthly plans have a minimum term of 3 months from the date of purchase. You can cancel at any time by emailing info@truepointsolutions.co.uk. If you cancel within the first 3 months, your plan stays live until the 3 months are up and the monthly payments for that period remain payable. After the minimum term you can cancel at any time. The above does not affect your statutory rights as a consumer.