Terms of service

Terms of Service

Last updated: September 2026

These Terms of Service govern your use of the TruePoint Solutions website and the purchase of products and services from us.

By accessing our website or placing an order, you agree to these Terms of Service. Nothing in these terms affects your statutory rights under applicable UK consumer law.

1. About TruePoint Solutions

TruePoint Solutions provides NFC and QR-enabled products designed to help businesses connect customers with online destinations such as Google review pages, websites and social-media profiles.

Depending on the individual product, functionality may include NFC tap technology, QR codes, or both, as described on the relevant product page.

We may also provide other business services advertised through our website.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.

Colours and appearance may vary slightly depending on screen settings, photography, lighting and normal manufacturing variations.

Product dimensions and specifications shown on the website should be treated as approximate unless expressly stated otherwise.

Product availability is subject to change.

Where a product includes NFC or QR functionality, the exact functionality provided will be stated in the relevant product description.

3. NFC & QR Products

Certain TruePoint Solutions products can be programmed or configured to direct customers to a digital destination selected by the purchaser.

Depending on the product, this may include:

Google review pages
Facebook pages or profiles
Instagram profiles
TikTok profiles
Trustpilot pages
TripAdvisor pages
Websites
Other compatible online destinations agreed by us

Some products may use NFC functionality only, while others may use NFC and QR technology. Customers should check the individual product description before ordering.

NFC functionality depends on the receiving device being compatible with NFC technology and having the relevant functionality enabled.

QR functionality depends on the receiving device being capable of scanning QR codes and accessing the relevant online destination.

We cannot guarantee compatibility with every device, operating system, browser or future technology.

4. Customer-Supplied Information

You are responsible for providing accurate information required to configure or personalise your product.

This may include business names, website addresses, Google Business Profile or review links, social-media profiles and any other information required for programming.

Please check all information carefully before submitting your order.

TruePoint Solutions is not responsible for an incorrectly programmed product where the error results directly from inaccurate or incorrect information supplied by the customer.

If we make an error when programming or configuring your product using correct information supplied by you, we will arrange an appropriate remedy.

If you discover an error in information you have supplied, please contact us as quickly as possible. Where programming or personalisation has not yet taken place, we will make reasonable efforts to amend the order.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

After placing an order, you may receive an automated order confirmation acknowledging that we have received your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable
An obvious pricing or product-description error has occurred
Payment has not been successfully authorised
We cannot fulfil the requested personalisation or configuration
Information required to complete the order has not been provided
We reasonably suspect fraudulent, unlawful or abusive activity

If we cancel an order after payment has been taken, any amount due back to you will be refunded using the original payment method where reasonably possible.

6. Prices & Payment

Prices are displayed in the currency shown on the website.

Any applicable delivery charges will be shown before you complete your purchase.

Payment must be successfully completed using one of the payment methods available at checkout.

We may change prices at any time, but any price changes will not affect orders that have already been accepted.

Where an obvious pricing error has occurred, we may contact you before accepting the order to give you the option of proceeding at the correct price or cancelling the order.

7. Personalised & Pre-Programmed Products

Some TruePoint Solutions products are programmed, configured or otherwise personalised specifically for an individual customer.

This may include programming NFC technology or generating/configuring a QR code to connect to a customer-specific website, review page, business profile or social-media account.

Where goods are made to your specifications or are clearly personalised, the statutory right to cancel that normally applies to standard distance-sale goods may not apply.

This does not affect your statutory rights where a product is faulty, damaged, not as described, incorrectly supplied, or has been incorrectly programmed by TruePoint Solutions.

Please see our Return and Refund Policy for further information.

8. Delivery

Delivery options, charges and estimated delivery times are displayed on our website, in our Shipping Policy and/or during checkout.

Estimated delivery dates are estimates rather than guarantees.

We will make reasonable efforts to dispatch and deliver orders within the stated timeframe, but delays may occasionally arise due to circumstances outside our reasonable control.

Personalised or programmed products may require additional preparation time before dispatch.

You are responsible for providing a complete and accurate delivery address.

If an order is returned to us because an incorrect or incomplete delivery address was supplied, additional delivery charges may apply before the order is resent.

For consumer orders, responsibility for loss or damage during delivery remains with us until the goods are delivered to you or another person identified by you to receive them, except where applicable law provides otherwise.

9. Returns & Refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy and applicable law.

For eligible non-personalised goods purchased by a consumer online, you generally have 14 days after receiving the goods to tell us that you wish to cancel. Once you have notified us, you then have a further 14 days to return the goods.

Where the statutory cancellation right applies, eligible refunds will be processed in accordance with applicable UK consumer law.

Personalised, bespoke or customer-specific goods may be excluded from the normal change-of-mind cancellation right where permitted by law.

Nothing in these Terms of Service limits any statutory rights that cannot legally be excluded.

9A. Monthly Review Plans (Growth and Complete)

TruePoint Solutions offers optional monthly review plans (Growth and Complete) for use with our NFC and QR review stands. The details of each plan, including what is included and the monthly price, are set out on the relevant product page.

Each plan is charged monthly and carries a minimum term of 3 months from the date of purchase. A one-off setup fee of £99 is added to your first order for a plan.

You can cancel your plan at any time by emailing info@truepointsolutions.co.uk. If you cancel within the first 3 months, your plan will remain live until the end of the 3 month minimum term, and the monthly payments due for that period remain payable. After the minimum term you can cancel at any time, and no further payments will be taken once your cancellation takes effect.

Nothing in this section affects your statutory rights under UK consumer law, including any right to cancel that applies to you as a consumer.

10. Third-Party Platforms

Our products may provide convenient access to third-party websites, platforms or services, including services operated by companies such as Google, Meta, Instagram, Facebook, TikTok, Trustpilot and TripAdvisor.

TruePoint Solutions is an independent business and is not responsible for the availability, operation, policies, functionality or content of third-party platforms.

Unless expressly stated otherwise, references to third-party brands do not imply sponsorship, partnership, endorsement or affiliation.

Third-party platforms may change their URLs, functionality, technical requirements, policies or services without notice.

We are not responsible where a TruePoint product ceases to direct to a particular destination because a third-party platform has changed, suspended or removed that destination after the product was correctly supplied.

This does not affect your rights where a product was incorrectly programmed or supplied by TruePoint Solutions.

11. Reviews & Platform Compliance

TruePoint products may help customers access review pages or other online destinations more easily.

We do not guarantee that using our products will result in any particular number of reviews, rating, search position, customer engagement, enquiries, sales or other commercial result.

You are responsible for using our products in accordance with applicable law and the terms, policies and guidelines of any third-party platform you use.

Our products must not be used to create, obtain or encourage fake, misleading or otherwise unlawful reviews or content.

We are not responsible for action taken by a third-party platform against an account, profile or business because of the customer's use of that platform.

12. Website Use

You agree not to use our website:

For any unlawful or fraudulent purpose
To interfere with the security or operation of the website
To attempt unauthorised access to systems, accounts or data
To knowingly transmit malicious software or harmful code
To misuse our website, products or services in a manner that may cause harm to TruePoint Solutions, our customers or third parties

We may restrict or suspend access to our website where reasonably necessary to protect our business, customers, systems or legal rights.

13. Intellectual Property

Unless otherwise stated, the TruePoint Solutions name, branding, website content, photographs, graphics, product descriptions and other original content created by us are owned by or licensed to TruePoint Solutions.

You may not reproduce, distribute, sell, modify or commercially exploit our content without prior permission, except where permitted by law.

Third-party names, logos, trademarks and other intellectual property displayed on products or our website remain the property of their respective owners.

Nothing in these Terms of Service transfers ownership of intellectual property rights to you.

14. Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

Nothing in these terms affects your statutory rights relating to goods that are faulty, not as described, of unsatisfactory quality or otherwise fail to meet requirements imposed by applicable law.

We are not responsible for losses caused solely by:

Incorrect information supplied by the customer
Changes made by a customer after a product has been supplied
Failure of a customer's device to support the required NFC, QR or internet functionality
Third-party websites, platforms or services outside our reasonable control
A third-party platform changing, suspending or removing a customer's page, profile, link or account
Events outside our reasonable control

Where you are acting as a consumer, nothing in these terms limits any rights or remedies that applicable consumer law gives you.

Where you are acting in the course of a business, any limitation or exclusion of liability contained in these terms applies only to the extent permitted by applicable law.

15. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our products, services, website, business practices or legal requirements.

The version published on our website at the time relevant to your purchase will apply to that purchase.

Changes made after an order has already been accepted will not retrospectively alter the agreed terms of that order unless required by law or agreed with you.

16. Governing Law

These Terms of Service are governed by the applicable laws of Northern Ireland.

If you are a consumer, you retain any mandatory legal protections and rights available to you under applicable law, including any rights relating to where legal proceedings may be brought.